JEINA · SECRET GARDEN
Returns & refunds
A clear returns process
For returns, contact us for instructions before sending your item. Applicable return conditions and direct return costs are disclosed during the TikTok Shop purchase process. Contact shopjeina@gmail.com for assistance. Purchases take place through TikTok Shop Spain.
Changing your mind
For eligible distance purchases, you generally have 14 calendar days from receipt to notify withdrawal, followed by 14 days to send the goods back. You may use any clear statement identifying the order and your wish to withdraw; the form below is optional.
Refunds
Where withdrawal applies, refunds include the standard outbound delivery charge, excluding any extra cost of a faster service you chose. Refunds are generally due within 14 days of notification; they may be withheld until the goods or proof of return are received, whichever comes first. Direct return-cost responsibility will be disclosed before purchase.
Faults and exceptions
Faulty or misdescribed goods are handled separately under statutory conformity rights. Any lawful withdrawal exception will be explained before purchase; we do not impose a blanket “no returns on earrings” rule.
Optional withdrawal message
To Jeina, shopjeina@gmail.com: I notify you that I withdraw from the purchase of [goods], ordered on [date] and received on [date]. Order reference: [reference]. Name and address: [details]. Date: [date]. Signature only if submitted on paper.